Whether you are a bank, a charity or a local authority, measuring the impact your
products and service have on customers is the second most important measure of business health.
Only financial wellbeing is more important, but the reality is that one leads to the other.
Boost Evaluation can inexpensively help you to:
- Find non-survey indicators of customer satisfaction.
- Run surveys to monitor customer satisfaction, Net Promoter Score, likely loyalty and advocacy.
- Benchmark your customer experience and customer satisfaction against competitors.
- Gather feedback from customers about how you can improve and then communicate your action plan back to these customers.
All in all, our work will demonstrate to your customers that you care, listen and help your organisation
understand how it is performing in the wider marketplace - and thus predict future success or future challenges.
Contact us to explore whether our techniques can fit into your business needs and your budget - we believe you will
be pleasantly surprised.
"Running the survey proved quicker, more painless and less expensive than we ever thought possible.
The results were very useful to us and have given us lots of ideas about future improvements."
Helen Long
Marketing Manager, Crunch