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Using SurveyMonkey for training evaluation - 1 Day Workshop - Beginner

When delegates at the 2010 TJ Conference were asked to put their hands up if they used SurveyMonkey for training evaluation, almost every single arm went up. Yet a recent survey by Boost and TJ showed that rather than improving evaluation, technology was the single most cited reason as to why evaluation did not happen.

This workshop will help learning and development professionals get the most out of SurveyMonkey and ensure that it becomes a quick and easy means of evaluating training, and not an obstacle.

This whole-day workshop (9:30am to 5pm including a short lunch) provides an overview of the SurveyMonkey tool, and gives vital insights into how to ask the right questions and implement your surveys successfully. It is applied training, so you will have online access throughout the training to practice the techniques explained:

1) Planning:

1. Asking the right questions - links to the strategic and learning objectives of your programme.
2. Asking the right people - not just the learners.
3. What to measure (knowledge, behaviour, impact).
4. Ideas on "control" groups and the concept of 'filtering'.

2) Design:

1. Different question types used in SurveyMonkey.
2. Good practice in question design.
3. Question bank and survey templates.
4. Moving and copying questions.
5. Layout and styling of a questionnaire.
6. Printing a survey.

3) Implementation:

1. Collection methods (web link, email, Facebook, hard copy, telephone).
2. Address book.
3. Survey invitations which improve response rates.
4. Confidentiality and anonymity.
5. Collector settings and restrictions.

4) Analysis and presentation:

1. Summary results.
2. Sharing results (live data and final data).
3. Downloading results into various formats.
4. Custom charts.
5. Browsing individual responses.
6. Handling qualitative responses.
7. Simple filtering.
8. Reporting.

The training is backed up by some useful supporting documents that act as a step-by-step process for you to follow while you are still familiarising yourself with the tool back in the workplace.

Using SurveyMonkey for training evaluation - 1 Day Workshop - Advanced

This workshop will help learning and development professionals who are already confident in using SurveyMonkey get the most out of the tool, ensuring that it becomes a quick and easy means of evaluating training, and not an obstacle.

This whole-day workshop (9:30am to 5pm including a short lunch) provides in-depth training of the SurveyMonkey tool focusing specifically on the gold features. It gives vital insights into how to ask the right questions and implement your surveys successfully. We assume that you already use SurveyMonkey and know the basics, if this is not the case we recommend starting with the beginners' workshop.

This workshop is applied training, so you will have online access throughout the training to practice the techniques explained:

1) Planning:

1. Linking the strategic requirements of your organisation to your evaluation methodology.
2. Learning objectives and questionnaire design/evaluation.
3. Which stakeholders to survey.
4. Questionnaire design across all four Kirkpatrick levels.
5. Using "control" groups and the concept of 'filtering'.
6. When to measure.

2) Design:

1. Structure of a survey, topics and sequencing.
2. Different question types used in SurveyMonkey.
3. Good practice in question design.
4. Moving and copying questions.
5. Layout and styling of a questionnaire.
6. Printing a survey.
7. Question and answer piping.
8. Question routing (skip logic and page).
9. Randomising, flipping or sorting choices.
10. Random assignment, question and page randomisation.

3) Implementation:

1. Collection methods (web link, email, Facebook, hard copy, telephone) .
2. Address book.
3. Survey invitations which improve response rates.
4. Confidentiality and anonymity.
5. Collector settings and restrictions.

4) Analysis and presentation:

1. Stakeholder's reporting requirements.
2. Summary results.
3. Sharing results (live data and final data).
4. Downloading results into various formats.
5. Custom charts.
6. Browsing individual responses.
7. Filter function.
8. Crosstab function.
9. Handling qualitative responses - text analysis.
10. Reporting in Excel and PowerPoint.
11. Powerful graphs.

The training is backed up by some useful supporting documents that act as a step-by-step process for you to follow while you are still familiarising yourself with the tool back in the workplace.

DIY Employee Engagement Surveying - 1 day [Book Now]

There is no shortage of companies willing and able to survey your employees, and although these organisations typically do an excellent job and can benchmark your scores against other clients of theirs, there is another way: Do it Yourself.

We can help you do this by teaching you how to design and implement a first-class employee engagement survey in house.

This DIY approach gives you the freedom to ask the questions YOU want to ask, in the format that you want to ask them. The surveying industry is very good at comparing your scores with previous years and other clients, but this is often where their analysis ends. This workshop will not only explain how to design and implement surveys, it will explain how to do so in ways that uncover more insights, leading to clear actions.

This full-day workshop (9am - 16:45pm) offers a comprehensive introduction on how to design surveys, improve response rates and analyse the resulting data.

The topics covered during the workshop are as follows:

1) Planning:

• How to choose, phrase and structure the right questions to measure pride, engagement, morale, loyalty, advocacy and numerous influencing factors.
• How to create a survey using SurveyMonkey (the most popular DIY surveying tool).
• How to invite people to take part in a way that gets a high response rate.
• How to analyse the responses (getting more insights than just the usual bar graphs and pie charts).
• Determining if your training delivered performance improvement.
• How to present your findings.

All the recommendations and top tips covered in this session have been gathered through practical experience by consultants at Boost Marketing, quite possibly the UK's most experienced training award submission writers.

Measure What Matters The "what" and "how" of level 4 evaluation - Full Day Workshop [Book Now]

Do you find that, despite best intentions, most of your training initiatives are not evaluated beyond feedback sheets?

If so, you are not alone and the reasons are many and varied, but the most common are "we're too busy" and "we don't know how to".

Here is some good news: measuring the return on investment and strategic impact of training initiatives does not have to be overly time-consuming or difficult.

This workshop will teach you the numerous techniques Boost consultants have both witnessed and invented through the years. In each case, the techniques are as ingenious as they are quick and easy to implement.

You will leave the session with a completely different outlook on evaluation, backed up with the theory, practical skills and techniques necessary to put this into practice.

Course Aim
To practice what we preach, let's start with some clear measures of success. The evidence of success for this workshop will be:

• In the improved effectiveness of your training functions, because you will be able to learn from, reflect upon and improve programmes and practices using meaningful data.
• In the increased likelihood of gaining budget and buy-in by providing clear business cases, and clear evidence of value for money and strategic impact.
• Finally, if awards are of interest, in your ability to win more awards, and write compelling, well-evidenced award submissions in far less time than you could ever imagine before.

Target Audience

• Senior Learning and Development professionals should attend so they can create a culture of evaluation within their training function.
• Learning and Development practitioners who need to evaluate their projects.
• Learning and Development vendors who need to evaluate initiatives provided to external customers.
• Internal Communications professionals who need to impress awards judges and customers.

Workshop content
This intensive workshop will be focused on a balance of theory, discussion and practical exercises.

• What are we trying to prove?
• How to clarify the purpose of your evaluation.
• How to get to the heart of your programme's purpose.
• How to set evaluation-friendly objectives.
• What should we measure?
• How to make use of existing measurement.
• Connecting operational and tactical measures to strategic measures of success.
• Good metrics for measuring customer impact.
• Good metrics for measuring employee impact.
• Good metrics for social impact.
• How should we measure?
• Your choices when putting in place new measurement practices.
• The pros and cons of various evaluation techniques.
• Who and what should we ask?
• Stakeholder mapping.
• Witness surveying techniques.
• Ingeniously simple ways of surveying witnesses.
• When do we measure?
• Key stages of an evaluation plan.
• Leading and trailing indicators.
• What do we compare?
• What proves, good, better and best.
• What to compare data with (alternatives to 'before vs. after'
• Benchmarking techniques.
• Using control groups.
• e-Surveying (overview only)
• What you can prove with an e-survey (more than you imagined).
• Self-filtering surveys (another guaranteed "eureka" moment).
• How to do comparisons in one survey.
• Some example questions.
• Financial evaluation
• Techniques for measuring the "return".
• How to correctly calculate an "investment".
• How to do the maths correctly.
• Presenting your results
• What types of graphs best suit different situations.
• How to make your graphs more impactful.
• Creating a culture of evaluation
• Agree the most important learning points.
• Agree how to put these into practice as 'business-as-usual'.
• How to overcome the barriers to becoming more results-orientated.

How to design better learning evaluation surveys - Half Day Workshop

In recent research in partnership with TJ Magazine, we found that 80% of training is evaluated in terms of "did you enjoy it" but only 19% is evaluated in terms of behaviour change and only 24% in terms of impact on individual performance.

The good news is that a well designed, well timed and well implemented survey can measure far more than just the reaction to learning - it can measure the impact of learning. And that is what this workshop is all about.

This half-day workshop gives vital insights into who to survey, when to survey, what to ask, how to ask and how to report findings. It is full of eureka moments and will completely change how you approach learning survey design and implementation.

Unlike our workshops on SurveyMonkey use, this workshop does not cover the technical aspects of implementation and as such this is a shorter session.

Workshop overview

The workshop will cover the following:

• Planning
• Design
• Implementation
• Analysis and presentation

How to report on HR performance - half day workshop [Book Now]

A highly interactive workshop during which you will not only learn about HR measurement, you will also decide what to measure, how and when, and how to present this as a 'HR performance dashboard'.

Wouldn't you love to be able to present your senior leadership team with a piece of paper packed with graphs and metrics that demonstrates the impact of the HR function, and highlights where additional budget is required?

• Duration: Each session lasts 3 hours with a choice of a morning (9:30-12:30) or afternoon (14:00 to 17:00) session.

In a nutshell

Would you like to share the performance of your HR strategy and activities with colleagues and senior leadership? This could be to help you prove your impact, drive continuous improvement or boost the morale of your team.

The trouble is that HR typically encompasses recruitment, employee engagement, learning, career development, retention, wellbeing, payroll, benefits… so, in practice there is far too much you could measure.

So how on earth do you decide what you should measure? Even if you agree what you will measure, you still have to decide when and how to measure these things, and then present them in a suitable report.

This practical and interactive session will help you learn and decide all this and more.

The output of the session

You will leave the session with an 'HR Performance Dashboard' of the right metrics for your HR function. This dashboard will actually be a mock-up on a flipchart page divided into four quadrants and each quadrant will be populated with different coloured post-it notes. All the activities in the session are designed to ensure your selection of what to measure (as well as how and when) are the right decisions based on sound theory followed by thorough and systematic brainstorming and selection processes.

Who should attend

The person attending this session should understand how the HR function is currently measuring and reporting performance and be able to make decisions about how it would like to measure and report performance. Ideally therefore this will be the head of the HR function. However we appreciate that this is not always practical, in which case we recommend sending a HR Business Partner or member of the HR team tasked with reporting.

Agenda

Agenda item	Description
Introductions and choosing partners	Each session will be for a small group of HR practitioners and you will work together so introductions are important, and we then decide who will work with who.
Kick off	Discuss why we are each here. Clarify the outputs from the session.
Dashboard theory Decision 1: dashboard	Short presentation about reporting frameworks, dashboards and your choices here. E.g. inputs vs. intelligence vs. output vs. impact Delegates will decide what sort of approach to reporting suits them.
Theory: Useful nuggets of theory	Key elements of HR measurement and reporting theory and best practice including: Leading vs. trailing indicators. Comparators. Empirical vs. survey data. The "Impactometer" – what is hot and what is not in HR analytics.
Exercise 1: Who are your witnesses?	We will help you create a stakeholder map and framework for brainstorming your metrics.
Exercise 2: Brainstorming your metrics	We will use the framework from Exercise 1 to flush out everything you could measure.
Comfort break	Coffee and an opportunity to chat with other delegates and answer the call of nature and calls from colleagues.
Exercise 3: Subjective vs objectives	You now go through all your metrics and divide them into subjective and objective (the first stage in deciding "how" to measure them.
Exercise 4: How exciting?	You now using a basic scoring system to prioritise your metrics. This takes what you could measure and helps you decide what you should measure.
The recipe for a good dashboard	You can’t measure and report on everything, so this session will hopefully help you decide how to create a well-balanced blend.
Exercise 5: What will go on my dashboard?	Decision time. This will take what you should measure and help you decide, realistically, what you will measure.
Exercise 6: When to measure?	Now you have decided what to measure, this short exercise makes sure you decide when to measure so you can convert your decisions into an actual plan of action.
Measurement tools and techniques	A discussion-led session on how to measure you chosen metrics.
Exercise 7: How to measure?	This final session will help you decide how to measure your chosen metrics.
Reporting option	To inspire you to turn these metrics into a powerful report, this session will briefly cover: Report layout options. Report graphic components you could include.
Discussion: Agree next steps	We use any remaining time to agree how to apply what has been learned and decided during the session.
POST SESSION	All delegates will receive a follow-up call a week or so after attending to help ensure that the session translates into action.

Booking Form

Please fill out the form below to book either 1 or 2 delegates onto the course. If you have any queries please contact rebecca.page@boost-evaluation.com.

Payment can be made by credit or debit card or by BACS, but must have cleared prior to workshop date.

Booking Form

Please fill out the form below to book either 1 or 2 delegates onto the course. If you have any queries please contact rebecca.page@boost-evaluation.com.

Payment can be made by credit or debit card or by BACS, but must have cleared prior to workshop date.

Booking Form

Please fill out the form below to book either 1 or 2 delegates onto the course. If you have any queries please contact rebecca.page@boost-evaluation.com.

Payment can be made by credit or debit card or by BACS, but must have cleared prior to workshop date.

Booking Form

Please fill out the form below to book either 1 or 2 delegates onto the course. If you have any queries please contact rebecca.page@boost-evaluation.com.

Payment can be made by credit or debit card or by BACS, but must have cleared prior to workshop date.

Booking Form

Please fill out the form below to book either 1 or 2 delegates onto the course. If you have any queries please contact rebecca.page@boost-evaluation.com.

Payment can be made by credit or debit card or by BACS, payment but must have cleared prior to workshop date.

Booking Form

Please fill out the form below to book either 1 or 2 delegates onto the course. If you have any queries please contact rebecca.carpenter@boost-evaluation.co.uk.

Payment can be made by credit or debit card or by BACS, payment but must have cleared prior to workshop date.

Onsite version: £1,500+expenses+VAT if you wish to run a closed version of this workshop on your site. (Please contact rebecca.carpenter@boost-evaluation.co.uk for more information)